We’ve officially replaced the Customer Support Portal and Knowledge Base
In one moment you will be redirected to the current support site https://supportportal.gemalto.com
You are seeing this message because you are using a URL link from our former Portal. These links will not be valid in the new Portal. To find the file you are looking for, just enter the article ID (GUD, DOW, TE, etc.) located at the end of the old URL (such as DOW3189) into the Portal’s search field. A link to the new article will be displayed.
Click here to read more about this change. If for some reason you can’t find your file, just contact us at CustomerPortalSupport@Gemalto.com and we’ll be happy to help you.